This policy describes how Comotomo handles information submitted through the website, including inquiry forms, search fields, and support messages. The policy is written for families, retailers, distributors, and care teams who want to understand what happens after they contact us about Baby Feeding & Care products.
We may collect contact details such as name, email address, phone number, company, and message content when you submit a form. We may also process technical information such as browser type, approximate location, referring pages, and usage activity to maintain site performance and understand which product education pages are useful.
Information is used to respond to inquiries, route product questions, provide safety documentation pathways, improve website content, and support legitimate business communication. If your request involves a retailer, distributor, or service partner, we may use the information to coordinate a response that fits the request.
Comotomo does not sell personal information through this website. Information may be shared with service providers who help operate forms, email, analytics, security, hosting, or customer support systems. Records are retained only as long as reasonably needed for the purpose collected, legal obligations, dispute handling, and operational continuity.
You may request access, correction, or deletion of information where applicable law provides those rights. You may also ask us to stop non-essential communications. Some records may need to be retained for safety, fraud prevention, legal compliance, or business documentation.
Comotomo products are made for babies and young children, but this website is intended for adults. We do not knowingly collect personal information from children through website forms. If you believe a child has submitted information, contact us so we can review and delete it where appropriate.